We typically reply within 1–2 business days
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Quick answers
A few things people ask before they write in — tap to expand.
We aim to reply within 1–2 business days (CET). Premium and school inquiries are prioritized when volume is high.
Why teams trust OHOLINGO
Premium learning experiences deserve premium support — calm, clear, and accountable.
Fast response times
Structured triage so urgent issues reach the right teammate quickly.
Dedicated support
Real product experts — not scripted bots — for technical and account questions.
Privacy focused
We collect only what’s needed to help you, and we respect regional privacy expectations.
Real humans, no bots
Every message is read by our team. Automation helps routing — never replaces care.